To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.


If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on customerservice@robinhoodenergy.co.uk.

Tackling Fuel Poverty

Let's eradicate fuel poverty together


Quite simply, we exist to better the lives of ordinary people; we don’t overcharge our customers for the energy they need to use and don’t pay millions of pounds to executives and shareholders in the form of bonuses. We’d rather lower the prices for customers.

We fight for people who are struggling to make difficult choices between heating their home and putting food on the table; our dedicated Vulnerability Team talk to customers everyday to make a positive difference to their lives

How we tackle fuel poverty

Join us

Investing in community

We’ve worked with a local Food Bank giving emergency fuel vouchers to people in crisis.

Low prices, always

As a not-for-profit company, we do everything we can to keep prices competitive.

Profit for purpose

We don’t have director bonuses or private shareholders – we’d rather pass on the benefits to you.

Dedicated vulnerability team

Our team of policy and efficiency experts help us find new ways to identify and support the people who are struggling with the cost of their energy bills.

Fighting for equality and justice to protect the most vulnerable in our society

As well as championing the public’s right to fairly priced energy, our fight is also to get equality and justice for those most vulnerable in our society, those who are seen but not heard. Our actions speak louder than our words and this is evident in everything we do.

Millions of children go hungry as families cut back on food shopping to pay essential bills. We want to say that we didn't stand by and let that happen.

trustpilot logo

Our customers think we're great!

Join us today!

Join the not-for-profit movement that is challenging the social injustice within the energy industry.