To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
Quite simply, we exist to better the lives of ordinary people; we don’t overcharge our customers for the energy they need to use and don’t pay millions of pounds to executives and shareholders in the form of bonuses. We’d rather lower the prices for customers.
We fight for people who are struggling to make difficult choices between heating their home and putting food on the table; our dedicated Vulnerability Team talk to customers everyday to make a positive difference to their lives
We’ve worked with a local Food Bank giving emergency fuel vouchers to people in crisis.
As a not-for-profit company, we do everything we can to keep prices competitive.
We don’t have director bonuses or private shareholders – we’d rather pass on the benefits to you.
Our team of policy and efficiency experts help us find new ways to identify and support the people who are struggling with the cost of their energy bills.
As well as championing the public’s right to fairly priced energy, our fight is also to get equality and justice for those most vulnerable in our society, those who are seen but not heard. Our actions speak louder than our words and this is evident in everything we do.
Millions of children go hungry as families cut back on food shopping to pay essential bills. We want to say that we didn't stand by and let that happen.