To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
One of the main benefits of being a smart pay as you go customer is that you can top-up online. You can top-up your smart meter online
Take your top-up card to any PayPoint outlet. It is very important that you keep your receipt from your top-up at the PayPoint outlet in case a communication error stops your payment going straight onto your meter. If this happens you will need to manually input your Vend Code into your smart meter or smart meter In Home Display unit. For guidance on this refer to our Smart meter support FAQs
To locate your nearest PayPoint outlet visit the website www.PayPoint.com
Call our freephone number on 0800 030 4567 to make a payment.
It is very important that you keep your top-up receipt.
In case of any meter top-up problems, you will need the Vend Code number on your receipt to manually top up your meter. Click here for guidance.
Occasionally there may be a communication error that prevents your top-up information from reaching your smart meter. If this happens, visit our help section which will give you guidance on manually inputting your top-up Vend Code into your In Home Display unit or smart meter.
When you top up your smart meter account online, over the phone or at your local PayPoint outlet, the top-up should go directly onto your smart meter
Remember - Your minimum top-up is £5 per fuel so you’ll need to top up £5 on gas and £5 on electricity to get started.