To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
Our Pay as you go service lets you top up your Smart Pay as you go meter and pay for the energy you use in advance – just like a Pay as you go mobile phone. It’s a handy way to keep track of your energy use and means you avoid the surprise of a large bill.
By choosing pay as you go energy, you’ll only pay for the energy you use, as you use it. You simply top up your account and you’re good to go.
If you prefer to pay for your energy as you go along, Pay as you go is for you. The alternative is to pay monthly, where you receive a monthly bill based on meter readings.
Some customers find using pay as you go energy fits in better with their finances. It also means you can build up credit to use during the winter months when you’re likely to use more energy.
There are various options for you to top up your Pay as you go energy.
If there’s anything that you’d like more information on, or if there’s anything else we can do to help, please don’t hesitate to get in touch
Take your top-p card to any PayPoint outlet. You can find the nearest PayPoint retailer here.
Call our freephone number on 0800 030 4567 to make a payment.
To top-up online go to our smart meter payments page and follow the instructions on screen.
Remember, your minimum top-up per fuel is £5 so you'll need to top-up £5 on gas and £5 on electricity to get started.