To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.


If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on customerservice@robinhoodenergy.co.uk.

Our mission

Robin Hood Energy is the first not-for-profit energy company, owned by a local authority. We were set up to tackle fuel poverty and to help give people a cheaper, more helpful alternative to the Big Six.

Launched by Nottingham City Council, we’re proud to be leading the way in trying to reduce fuel poverty for those who need help the most.

Join us to support our mission

Robin Hood Energy are proud to be different

Unlike profit driven, big energy companies our mission is to provide low cost gas and electricity to every household in the UK.

We’re a not-for-profit company, so we can keep our prices low and competitive. We don’t have private shareholders watching our every move or big bonuses for our company directors. Instead, we have one simple aim – to bring you cheaper gas and electricity.

For years, energy costs have been rising. Many of us have felt mistrustful of the big energy providers and frustrated with the lack of service. Worse still, energy poverty has increased with more and more households struggling to afford to keep their homes warm and dry. That’s where we come in.

It’s time to say goodbye Big Six, hello smaller bills.

Fuel Povery Large Square Image

We’re tackling fuel poverty

We strongly believe that energy is a human necessity, not a luxury and don’t agree with bonuses being paid and prices hiked.

Fuel poverty

We’re tackling fuel poverty

We strongly believe that energy is a human necessity, not a luxury and don’t agree with bonuses being paid and prices hiked.

Fuel poverty
Tree plant square image

We're investing in community

As we were launched by Nottingham City Council, we’ve always pledged to invest in our community and good causes. We’ve worked with local food banks, schools, charities, and businesses.

Our community work

We're investing in community

As we were launched by Nottingham City Council, we’ve always pledged to invest in our community and good causes. We’ve worked with local food banks, schools, charities, and businesses.

Our community work
Mother bathing child thin strip

Our Customer Promise

As a business:

  • We’re here to make fuel poverty a thing of the past. Any profit made is guaranteed to be reinvested back into our customers or good causes.
  • We’re here to listen to our customers and support them. We don’t target advisors on how long they spend talking to customers. They spend as long as it takes to help our customers get what they need.
  • We always try to make a positive difference to the lives of our customers.
  • We make sure all our customers, regardless of whether they are vulnerable or not, are treated with dignity and respect.
  • We proactively identify and contact customers in vulnerable circumstances to ensure we’re offering the right levels of extra help.
  • We have a policy never to offshore any work. Instead, we create jobs and career opportunities within the communities we serve.
Young girl outdoors thin strip

Climate Change

To preserve our environment for generations to come, as a business we made the conscious decision early on to make all the electricity in our tariffs 100% green and absorbed this cost without passing it onto our customers in the form of higher tariffs.

Last July we converted all our customers to 100% green energy and by doing this, we’ve eliminated 128,000 tons of C02 from our energy generation process.

Join the not-for-profit movement that is challenging the social injustice within the energy industry.

trustpilot logo

Our customers think we're great!