Posted on 3rd December 2019

Which? Announce Robin Hood Energy in the Top 10 of all suppliers

Throughout September Which? called 36 energy firms 12 times each to see how quickly they got through to customer services. Although how we actually help customers once we answer is the most important metric, how quickly we answer their call is also really important. Today, we’re really happy to announce that we were placed 4th for our white label partner Ebico and 8th for Robin Hood Energy.

Gail Scholes, CEO at Robin Hood Energy said: “We listened to customers and have worked hard to make sure our customers get the best service they can. We’ve really focused on our customer experience over the last year and worked to improve our scores by increasing staff numbers, focusing on training, process improvement and improving our online experience.”

We’ve also implemented new software and systems to help our customer service officers respond quicker and accurately to customer needs, and recently launched our new free app which will enable our customers to monitor and budget their energy usage.

We’re 100% committed to providing the best possible service to our customers.  It’s great to see that we are reaping the rewards from investing in our staff and technology, and that’s been reflected in today’s results.