To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
We signed an agreement with Eliq to deliver our first mobile applications, utilising Eliq’s market-leading platform for energy customer engagement. The agreement provides you with a state-of-the-art user experience, enabling you to understand, control, and ultimately reduce your energy bills.
“Customers expect an engaging digital interface from their service providers. Partnering with Eliq means we can provide our customers, and particularly some of our most vulnerable customers, with a free App which will enable them to monitor and budget their energy usage. As well as helping customers see the energy they are using we hope this will also increase the uptake in Smart Meters and help create loyal customers who stay with Robin Hood as an energy supplier,” said a spokesperson at Robin Hood Energy
The app, which is free to use and download, is available for iOS and Android devices, and allows you to better monitor, understand, manage and reduce your consumption, receiving AI-based alerts on consumption spikes and access intuitive self-service tools around billing, payment, meter read submission and budgeting.
Robin Hood Energy is the licenced energy supplier for ten other energy providers in the UK and as part of the agreement with Eliq, they have each released their own app.
“We are excited to be working with Robin Hood Energy and their partner utilities. We’re looking to make a step-change in customer engagement, raising engagement levels by 10x among mobile users. By helping customers to understand their consumption and get access to better self-service capabilities, Robin Hood Energy will be lowering their costs for churn as well as customer service.” – Hakan Ludvigson, CEO, and founder at Eliq.