To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
Throughout September 2019 Which? called 36 energy firms 12 times each to see how quickly they got through to customer services.
The Big Six is the collective name given to the UK’s six largest energy providers: British Gas, EDF Energy, E.ON, npower, Scottish Power and SSE.
We signed an agreement with Eliq to deliver our first mobile applications, utilising Eliq’s market-leading platform for energy customer engagement.
A dual fuel tariff is where a customer gets both their gas and electricity from the same supplier.
Following the latest board meeting held on the 11th October 2019, Councillor Neghat Khan has been voted in as the new Chair of the Robin Hood Energy board.
Robin Hood Energy has been voted as “One to Watch” in a latest employee engagement survey.