To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
If you’re taking on a self-build project, need to get connected with about 3 meter points or you're refurbishing and need a new meter then we're here to help you through the whole process.
Here’s what you need to do:
Important: This service is for new meter connections to the national grid, not a replacement service for faulty or damaged meters. If you need help with your meter then take a look at our damaged and faulty meter page.
Just drop an email to our dedicated new connections team.