To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on

Moving your energy supply to your new home

If you’re moving into a new home you’ll have enough on your plate without worrying about your gas and electricity. We’re here to make the whole process quick and easy so you can enjoy your new home.

Here’s how it works in four steps:

1. Tell us you’re moving

Send our team a message telling us:

  • When you’re moving out
  • Your new address.

2. Give us your last meter readings

On the day you move out send us your final gas and electricity meter readings from your old home. This is the important bit as it means we can send you an accurate final bill. If you forget to do this, we’ll have to estimate your final bill, which means you may end up paying too much.

3. Send us your new meter reading

On the day you move in, send us the gas and electricity meter readings from your new home. It’s really important you remember to do this, otherwise, you could end up paying for someone else’s energy.

4. We’ll send your closing bill

We’ll send your final closing bill for your old home to your new address.

That’s it.

We’ll help you close down your account at your old house and get your new supply all set up so you can enjoy your new home.