To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
When you get a quote from us we'll ask you to tell us how much energy you use in a year. (Don't worry if you don't know we can use industry averages to get you an estimate.) Your quote will be the amount of energy you use per year multiplied by the price of the tariff.
Paying monthly for your energy means you’ll pay a regular amount each month which is based on your meter readings. Submitting your meter readings is really easy, and can be done online via your Robin Hood Energy account.
To get the monthly Direct Debit amount we simply divide your yearly cost by 12 to give you a monthly price. This is the amount you'll pay every month, which means your account might go into debt in the winter and credit in the summer. This is normal and by the end of the year, you should be about even again.
After you've switched to us, we’ll send you your direct debit confirmation, which sets up the Direct Debit for monthly payments. You’ll then provide us your first meter reading, so you can start enjoying your new rates right away.
Being a not-for-profit company means we always try to keep our tariffs as low as possible.
To find out if you could save with us simply get a quote and switch to Robin Hood Energy today!
Although you will pay on a monthly direct debit we will send out your actual energy bills quarterly. This will give you the breakdown of your energy usage over the quarter and how your monthly payments have covered that usage.