To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
Stay on top of your Robin Hood Energy account from anywhere. Check your bills, send in meter reads or see how much energy you're using at the touch of a button.
Whether you're an Apple officiando or an Android disciple you can manage your Robin Hood Energy account whenever and wherever you like with our mobile app.
Check your bills, send in meter reads, and if you have a smart meter you can see your energy usage flowing through into the app so you always know how much you've used and what it will cost.
Good to know: We have lots of plans and exciting features coming, but right now, this 1st version of our app can only be used by our customers with credit meters.
While this is the majority of our customers we know there will be lots of our Pay As You Go customers who will be disappointed they can't manage their account from their mobile. Please bear with us, we are working on the Pay As You Go version and we'll let you know as soon as it's available.