To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.


If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on customerservice@robinhoodenergy.co.uk.

Robin Hood Energy mobile app

Stay on top of your Robin Hood Energy account from anywhere. Check your bills, send in meter reads or see how much energy you're using at the touch of a button.

Apple or Android we've got you covered

Whether you're an Apple officiando or an Android disciple you can manage your Robin Hood Energy account whenever and wherever you like with our mobile app.

Check your bills, send in meter reads, and if you have a smart meter you can see your energy usage flowing through into the app so you always know how much you've used and what it will cost.

Apple App store

Get the Robin Hood Energy app on your iPhone or iPad from the Apple app store.

Google play store

Get the Robin Hood Energy app on your android powered smart phone or tablet from the Google play store.

Good to know: We have lots of plans and exciting features coming, but right now, this 1st version of our app can only be used by our customers with credit meters.

While this is the majority of our customers we know there will be lots of our Pay As You Go customers who will be disappointed they can't manage their account from their mobile. Please bear with us, we are working on the Pay As You Go version and we'll let you know as soon as it's available.

App FAQs

  1. Can every customer use the Robin Hood App?
    This is version 1 of the Robin Hood Energy App, so at the moment only customers who have a credit account with us can login to the app. We are already working hard on version 2 of the App for Pay As You Go customers which should be available in 2020.

  2. Can I edit my personal details on the app?
    Not in this first version of the Robin Hood Energy App, we are planning to add this feature in the near future. You can still update your personal details in your online account.

  3. Can I update my direct debit details on the app?
    Not in this first version of the Robin Hood Energy App, we are planning to add this feature in the near future. You can still update your direct debit details from your online account.

  4. Can I renew my tariff on the app?
    Not in this first version of the Robin Hood Energy App, we are planning to add this feature in the near future and you can still renew your tariff with us online.


    Providing meter reads

  5. Can I submit more than one meter read a day?
    No, you can only submit one-meter read per day. If you made a mistake when providing a meter read, simply re-submit the correct read the next day.

    SMART meters

  6. I have requested a Smart meter in the App, what happens next?
    Our Smart team will be in touch to book a convenient installation date for you. You can find out more about smart installations on our smart meter page

  7. I have given permission to add half-hourly energy usage data from my Smart meter to the app. How long before I start seeing my data coming through to the app?
    It can take up to five days before the app will start processing reads from your Smart meter in a half-hourly format. Keep checking and if it doesn’t come through in 5 days send the team a live chat message.

    Support

  8. What hours are the live chat team available
    Our live chat team is available 9am-5pm Monday to Friday. You can still send us a message outside of these hours and we will respond the next working day.

  9. I started a chat but left the app, how do I get back to my chat?

    Open the Robin Hood Energy app and press the chat button again. You will be able to continue your previous conversation.

    Bugs or suggestions
    If you find anything that doesn’t work or you have ideas for how we can make our app even better, please let us know via live chat. We will be updating the app continuously and using feedback from our customers to help prioritise what features and functionality we add to the app.
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