What if my meter reading is incorrect?

If you think your meter reading is incorrect, you can supply your own by either by logging into your account or calling us free on 0800 030 4567

If you think your meter isn’t working properly, please call us straight away on 0800 030 4567.

If you have a pay-as-you-go meter we probably won’t need to read the meter as we automatically get readings when you top up your credit.