What happens if I’m having trouble paying my bills?

Firstly, don’t panic. Get in touch as soon as you can so that we can help you. Speak to one of our customer services team for free on 0800 030 4567 between 8am and 8pm Monday to Friday or between 9am to 5pm on Saturday.

Our advisers will find out more about your situation, listen to you concerns and advise you on the payment options that could work for you. This might mean setting up an arrangement to pay a manageable amount every week, fortnight or month.

There are also several independent organisations that can support you if you’re having trouble paying your bills. For further information see where can I go for independent support?