Our pay-as-you-go service lets you top up your credit meter and pay for the energy you use in advance – just like a pay-as-you-go mobile phone.

It’s a handy way to keep track of your energy use and means you avoid the surprise of a large bill. It’s really easy to use. You have a card or a key you can top up at any Post Office, PayPoint or Payzone. We offer pay-as-you-go gas and electricity across England, Scotland and Wales and our prices are among the cheapest you’ll find for this service.

Why choose PAYG energy?

If you prefer to pay for your energy as you go along, PAYG is for you. The alternative is to pay monthly, where you receive a monthly bill based on meter readings.

By choosing pay as you go energy, you’ll only pay for the energy you use, as you use it. You simply top up your account and you’re good to go.

Some customers find using pay as you go energy fits in better with their finances. It also means you can build up credit to use during the winter months, when you’re likely to use more energy.

Topping up PAYG energy

There are various options for you to top up your PAYG energy:

Top-up in person

Take your top-up card to any PayPoint outlet. It is very important that you keep your receipt from your top-up at the PayPoint outlet. You can find your nearest PayPoint retailer here.

Top-up online

To top-up online go to our smart meter payments page and follow the instructions on screen.

Top-up over the phone

Call our freephone number on 0800 030 4567 to make a payment.

Minimum top-up

Remember, your minimum top-up per fuel is £5 so you’ll need to top-up £5 on gas and £5 on electricity to get started.

Smart meters for PAYG customers

As a PAYG customer, you’ll be able to get a smart meter for your home. This means you’ll have a device in your home which displays data about your energy usage, enabling you greater control over what you spend.

The smart meter is also connected to the Robin Hood Energy team, meaning you no longer have to submit meter readings to us. Find out more about smart meters here.

We’re here for you

If there’s anything that you’d like more information on, or if there’s anything else we can do to help, please don’t hesitate to get in touch by calling 0800 030 4567 or e-mail on customerservice@robinhoodenergy.co.uk.

Our PAYG tariffs

Read more about our tariffs here.

Find out more

Download our guide to Pay As You Go services here

Your stories

Hear what some of our customers have to say about us

I am very impressed with your customer service. As a landlord I set up accounts for several vacant properties which lead to some queries. I rang customer services and Scott sorted them all out in one call.
This is a massive contrast to problems I have had dealing with Npower, Co-op and PFP energy! Well done!

Mrs Wilson, Darlington

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