Five simple steps for moving

Moving into a new home? You’ll have a lot on your mind, so you’ll be relieved to know it’s simple to get your energy sorted. Here’s how it works in five steps:

  1. Tell us when you’re moving
    Call us on 0800 030 4567 and tell us when you’re moving out, where you’re moving too and whether you’d like to take us with you. Tell us when you are moving out, where you are moving to and if you’d like to take us with you.
  2. Give us your last meter readings
    Send us your final gas and electricity meter readings on the day you move out so we can send you an accurate bill. If you forget to do this, we’ll have to estimate your final bill, which means you may end up paying too much.
  3. We’ll send your closing bill
    We’ll send your closing bill when you’ve sent us the meter readings from your old home.
  4. Send us your new meter reading
    On the day you move, send us the gas and electricity meter readings from your new home. It’s really important you remember to do this, otherwise you could end up paying for someone else’s energy.
  5. If the energy at your new home is provided by a different energy supplier, we can help you find out who it is so you can easily switch back to us.
    We’ll confirm your switchover date.
    We’ll confirm the date we’ll become the energy supplier at your new home. And we’ll send you your first bill about a month later.

Your Stories

Hear what some of our customers have to say about us

I am very impressed with your customer service. As a landlord I set up accounts for several vacant properties which lead to some queries. I rang customer services and Scott sorted them all out in one call.
This is a massive contrast to problems I have had dealing with Npower, Co-op and PFP energy! Well done!

Mrs Wilson, Darlington

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Call us free today 0800 030 4567

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