If you’re moving into a new home, you’ll want to be sure your gas and electricity are sorted. By choosing to move your current energy supplier to your new home, the whole process will be quick and easy and simply requires you to notify us of your move and provide meter readings.

We’re committed to giving you the best deal for you and your home, so we’ll also take this opportunity to review your tariff. If there’s a cheaper or better deal for you, we’ll let you know. It really couldn’t be easier!

Moving your energy supply to your new home

Moving into a new home? You’ll have a lot on your mind, so you’ll be relieved to know it’s simple to get your energy sorted.

Here’s how it works in four steps:

  1. Tell us when you’re moving
    Call us on 0800 030 4567 and tell us when you’re moving out, where you’re moving too and whether you’d like to take us with you. Tell us when you are moving out, where you are moving to and if you’d like to take us with you.
  2. Give us your last meter readings
    Send us your final gas and electricity meter readings on the day you move out so we can send you an accurate bill. If you forget to do this, we’ll have to estimate your final bill, which means you may end up paying too much.
  3. We’ll send your closing bill
    We’ll send your closing bill when you’ve sent us the meter readings from your old home.
  4. Send us your new meter reading
    On the day you move, send us the gas and electricity meter readings from your new home. It’s really important you remember to do this, otherwise you could end up paying for someone else’s energy.

Your new home and your energy tariff

Your new home will likely be different to your current home and therefore we look at your potential energy usage when you move. We’ll advise you if you’d benefit from a new tariff; if not, we’ll keep you on the same one. Either way, service will continue as normal.

Your Stories

Hear what some of our customers have to say about us

I am very impressed with your customer service. As a landlord I set up accounts for several vacant properties which lead to some queries. I rang customer services and Scott sorted them all out in one call.
This is a massive contrast to problems I have had dealing with Npower, Co-op and PFP energy! Well done!

Mrs Wilson, Darlington

Call us today

Call us free today 0800 030 4567

Can we help you?

Got a question or need some advice? Get in touch with out team