How we calculate your charges
Energy Price Caps Explained
Where else can I go for help?
How do you work to keep customers safe and secure?
Can I join your Priority Services Register?
How can I get in touch with you?
What happens if I don’t contact or pay you?
What happens if I’m having trouble paying my bills?
How can I change my bank details?
When will my Direct Debit payments be re-assessed?
How will my energy costs be calculated?
How will I be charged for my energy supply?
What if my meter reading is incorrect?
How do I make sure I’m paying the right amount?
How often will I get a bill?
How do pay-as-you-go meters work?
How does paying on receipt of bill work?
How do monthly variable Direct Debits work?
How do monthly fixed Direct Debits work?
How can I pay?
Can't find an answer? Why not give our team a call on 0800 030 4567
We are commited to advancing in all aspects of customer energy