We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

Someone has wrongly switched you by accident

If you receive an email from Robin Hood Energy stating that you are switching to a new supplier and you did not intend to switch away, please inform us immediately.

This would be another company attempting to erroneously switch your supply to them.

Contact us to let us know you did not initiate the switch

If you inform us that you do not want to move away from Robin Hood Energy, we can block the company that’s trying to erroneously switch your supply. However, there is only a short window where we can block the switch, so it is critical that you highlight this issue to us quickly.

But don’t panic, if this window has passed, we will start a process to regain your supply on your behalf.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.