We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

What should I do if I’m worried about carbon monoxide?

If you’re worried that fumes containing carbon monoxide are escaping from a gas appliance, call the 24-hour National Gas emergency hotline on 0800 111 999.

To help prevent carbon monoxide poisoning, make sure any appliances that burn fuels – including stoves, fires, boilers, and water heaters – are serviced every year by a qualified and registered engineer. It’s always a good idea to use carbon monoxide detectors in your home too.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.