We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

What should I do if I’m worried about carbon monoxide?

If you’re worried that fumes containing carbon monoxide are escaping from a gas appliance, call the 24-hour National Gas emergency hotline on 0800 111 999.

To help prevent carbon monoxide poisoning, make sure any appliances that burn fuels – including stoves, fires, boilers, and water heaters – are serviced every year by a qualified and registered engineer. It’s always a good idea to use carbon monoxide detectors in your home too.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.