Unfortunately, our call centre is closed to non-emergency calls to protect our people and help reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help, and information.
If you’re worried that fumes containing carbon monoxide are escaping from a gas appliance, call the 24-hour National Gas emergency hotline on 0800 111 999.
To help prevent carbon monoxide poisoning, make sure any appliances that burn fuels – including stoves, fires, boilers, and water heaters – are serviced every year by a qualified and registered engineer. It’s always a good idea to use carbon monoxide detectors in your home too.
Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.
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