To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on

What VAT rate do I pay?

  • You’re running a non-profit-making organisation such as a charity or hospital
  • Your site consumes less than 4397 kWh (gas) or 1000 kWh (electricity) in any given month. (This will be calculated automatically on your bill.)
  • And you hold a valid exemption certificate

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.