We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

What VAT rate do I pay?

  • You’re running a non-profit-making organisation such as a charity or hospital
  • Your site consumes less than 4397 kWh (gas) or 1000 kWh (electricity) in any given month. (This will be calculated automatically on your bill.)
  • And you hold a valid exemption certificate

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.