Unfortunately, our call centre is closed to non-emergency calls to protect our people and help reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help, and information.

What if I have special requirements?

We aim to give all our customers an excellent service and we’ll do everything we can to meet your needs. The best way to tell us about your requirements is to add your details to our Priority Services Register. You’ll qualify for Priority Services Register support if you:

  • are of pensionable age
  • have a disability
  • have a long-term health issue
  • have a vulnerability.

Once you join the register, we’ll let you know about any changes or interruptions we may make to your service so that you can make other arrangements if you need to. We can read your meter if you’re unable to do it yourself, and we can also provide large-print or Braille bills if you need them.

To join our Priority Services Register, or find out more about other support you could access, then please call our customer services team get in touch.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.