We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

What is the Warm Home Discount Scheme?

The Warm Home Discount is a government scheme that gives extra help to people struggling with their energy bills. We can help customers who are part of the ‘Core Group’ which is anyone who currently receives the Guarantee Credit element of Pension Credit. If you do you could qualify for a one-off discount of £140 on your electricity bill, usually made between October and March. This doesn’t affect your Cold Weather Payment or Winter Fuel Payment.

Are Robin Hood Energy part of the Warm Home Discount Scheme?

Yes, Robin Hood Energy are part of the Warm Home Discount Scheme for the Core Group. This scheme is only mandatory for energy suppliers to offer once they reach a customer base of 250,000.

As it is our mission to eradicate fuel poverty, we have opted into the scheme voluntarily before reaching the 250,000 threshold.

Click here for more information

How do you get your Warm Home Discount rebate?

The Department for Work and Pensions (DWP) will contact you in the autumn if you’re eligible for the Warm Home Discount under the Core Group. At that point, you will receive the rebate automatically.

We will begin to issue the rebates between December and March.

The way that eligible customers will receive their rebate will depend on their payment method:

  • Credit– The rebate will be applied as a credit to your account.
  • Traditional Pre-Payment -We will send a voucher that you can redeem to top up your meter, the Post Office facilitates this.
  • Smart Pre-Payment -We will apply the credit to the your meter.

If you wish, you could split your rebate across your gas and electricity account or entirely on your gas.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.