To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
Remember – Your minimum top-up per fuel is £5 so you’ll need to top up £5 on gas and £5 on electricity to get started.
To top up using any of the methods below you will need the 19 digit number shown on your smart meter top-up card.
If you top up at a PayPoint outlet or online but the money does not go onto your meter you can manually top up your meter using your PayPoint receipt or PayPoint confirmation e-mail. Click here for guidance on manually topping up your meter.
It is very important that you keep your top up receipt. In case of any top up problems, you will need the Vend Code number on your receipt to manually top up your meter.