We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.
We will be here to continue supporting our customers and to make that journey as seamless as possible.
Remember – Your minimum top-up per fuel is £5 so you’ll need to top up £5 on gas and £5 on electricity to get started.
To top up using any of the methods below you will need the 19 digit number shown on your smart meter top-up card.
If you top up at a PayPoint outlet or online but the money does not go onto your meter you can manually top up your meter using your PayPoint receipt or PayPoint confirmation e-mail. Click here for guidance on manually topping up your meter.
It is very important that you keep your top up receipt. In case of any top up problems, you will need the Vend Code number on your receipt to manually top up your meter.
Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.
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