We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

How can I top up my meter?

If your meter credit’s running low, you’ll need to top it up your key or card just like you’d top up a pay-as-you-go mobile. You can top up at any Post Office, PayPoint or Payzone – use the links below to find your nearest one.

www.postoffice.co.uk

www.paypoint.com

www.payzone.co.uk

Can I make payments over the phone or online?

If you’ve got a pay-as-you-go meter then you won’t be able to top up your credit online – you’ll normally need to visit a Post Office, PayPoint or Payzone.

If you’re having problems with your credit, call our customer service team for free on 0800 030 4567. We’ll be ready to take your call between 9am to 5pm on Monday to Friday.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.