To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
If your meter credit’s running low, you’ll need to top it up your key or card just like you’d top up a pay-as-you-go mobile. You can top up at any Post Office, PayPoint or Payzone – use the links below to find your nearest one.
If you’ve got a pay-as-you-go meter then you won’t be able to top up your credit online – you’ll normally need to visit a Post Office, PayPoint or Payzone.
If you’re having problems with your credit, call our customer service team for free on 0800 030 4567. We’ll be ready to take your call between 9am to 5pm on Monday to Friday.