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Submit your meter readings

It’s really important to submit your meter readings. Unless you have a smart meter, your meter readings are the way your energy supplier can ensure you’re on the best tariff and bill you correctly. Submitting your meter reading is really simple and can be done online or over the phone.

Submit meter readings online

You can log into your online account and chose the “Submit your meter readings” option at the top of the screen. This will allow you to submit your meter readings.

Not got an online account? Not to worry, you can create an online account by clicking on the link below.


What if my meter reading is incorrect?

If you think your meter isn’t working properly, please call us straight away on 0800 030 4567.

If you have a pay-as-you-go meter we probably won’t need to read the meter as we automatically get readings when you top up your credit.



Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.