We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.
To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
Your Smart Meter IHD sits inside your house in an easy to access place and will help you monitor your energy use.
We recommend that you use the mains power to power your IHD as it is much more economical than batteries. Further information on fitting batteries in your IHD can be found in your Secure Quick Start Guide included with your IHD installation pack.
Don’t worry! Our meter installer will fit your meter and IHD at the same time. The installer will talk to you about your new IHD and advise you of the best place for the unit to sit.
Your IHD needs to be a certain distance from the smart meter to ‘talk’ to it. When the Connection Icon (below) displays then the IHD is connected to the Home Area Network (HAN). This means that your IHD is ‘talking’ to the smart meter. If your IHD displays the Disconnection Icon (below) then it has disconnected from the meter and will need moving nearer the meter or resetting.