We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

Introduction to your smart meter In House Display unit

What does your Smart Meter In House Display (IHD) look like?

Your Smart Meter IHD sits inside your house in an easy to access place and will help you monitor your energy use.

Powering your IHD

We recommend that you use the mains power to power your IHD as it is much more economical than batteries. Further information on fitting batteries in your IHD can be found in your Secure Quick Start Guide included with your IHD installation pack.

How do I get my IHD working?

Don’t worry! Our meter installer will fit your meter and IHD at the same time. The installer will talk to you about your new IHD and advise you of the best place for the unit to sit.

Where should the IHD be placed in my home?

Your IHD needs to be a certain distance from the smart meter to ‘talk’ to it. When the Connection Icon (below) displays then the IHD is connected to the Home Area Network (HAN). This means that your IHD is ‘talking’ to the smart meter. If your IHD displays the Disconnection Icon (below) then it has disconnected from the meter and will need moving nearer the meter or resetting.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.