To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on

What does your smart IHD main menu look like?

Waking up your IHD

Your Smart IHD is set to backlight 24 hours a day but don’t worry it costs less than 20p a year to be lit all the time.

If you would like to program your Smart IHD to power down when you’re not using it just pop into the Settings button from the home screen and press ‘Backlight’.

Pressing ‘Backlight’ on the settings button means your screen will go dark after 60 seconds and light up again when you tap the screen.

Is the display black? Just tap the display area to wake up your IHD.

Getting to the Main Menu

You can always get to the main menu by pressing Menu on any screen.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.