We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

What does your smart IHD home screen look like?

The IHD home screen shows your account status

Your account status shows as the default home screen when your IHD ‘wakes up’ after it has been powered down.

Your IHD’s home screen will be different depending on if you’re a single or dual fuel customer.


Home screen of an IHD in dual-fuel prepayment mode


Home screen of an IHD in electricity only prepayment mode


Home screen of an IHD in dual-fuel credit mode


Home screen of an IHD in electricity only credit mode

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.