We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

What does your smart IHD home screen look like?

The IHD home screen shows your account status

Your account status shows as the default home screen when your IHD ‘wakes up’ after it has been powered down.

Your IHD’s home screen will be different depending on if you’re a single or dual fuel customer.


Home screen of an IHD in dual-fuel prepayment mode


Home screen of an IHD in electricity only prepayment mode


Home screen of an IHD in dual-fuel credit mode


Home screen of an IHD in electricity only credit mode

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.