We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

How do you read messages on your IHD

Message Button

Your home menu screen contains a Message button.

Robin Hood Energy may send you messages about price changes or information you may need regarding your credit levels.

Press the button below to see if Robin Hood Energy have sent you any messages.


Tap the View button to see the message in full.


Important messages will pop up as shown below. Press OK to close the message.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.