We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

I’m having problems paying for my gas and electricity

Firstly, don’t panic. But do get in touch as soon as you can so that we can help you. Speak to one of our customer services team for free on 0800 030 4567 between 9am and 5pm Monday to Friday. They’ll find out more about your situation, listen to you concerns and advise you on the payment options that could work for you.

There are also several independent organisations that can support you if you’re having trouble paying your bills. For further information see where can I go for independent support?


Pay-as-you-go meters and debt

If you’ve had a pay-as-you-go meter installed to help you to repay a debt, it will be collected each week from the credit you put onto your meter. If you check the displays on your meter regularly you’ll see the amount of debt reduce as you add credit. Once you’ve paid the debt in full, your meter will automatically stop collecting these payments.

If you are paying us back in this way, you’ll need to stick to the payment schedule we agree with you. If you don’t, we can ask you to pay us the full amount straight away, or we can ask you to pay us using a different, faster method. Either way, we’ll let you know before we make any changes.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.