We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

I’m having problems paying for my gas and electricity – what can I do?

Firstly, don’t panic. Get in touch with our customer service team as soon as you can so that we can help you. Speak to one of our advisers, free, on 0800 030 4567 between 8am and 8pm Monday to Friday or between 9am to 5pm. Our customer service team will find out more about your situation, listen to your concerns, and advise you on the payment options that could work for you.

There are also several independent organisations that can give help and advice:

  • National Debtline is a free service offering debt advice. Call Monday to Friday from 8am to 6pm, or Saturday from 9.30am to 1pm on 0808 808 4000.
  • Citizens Advice is a free advice service for consumers. Citizens Advice England can be contacted on 03444 111 444 and Citizens Advice Wales can be contacted on 03444 772020. Phone calls to Citizens Advice England and Wales cost the same as calling 01 and 02 numbers. Calls to CAB Scotland are free on 0808 800 9060.
  • Money Advice Trust is a charity that helps people to tackle debts and manage their money wisely.
  • StepChange is a charity offering free advice to help people overcome their debt problems. Call 0800 138 1111.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.