To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
Firstly, don’t panic. Get in touch with our customer service team as soon as you can so that we can help you. Speak to one of our advisers, free, on 0800 030 4567 between 8am and 8pm Monday to Friday or between 9am to 5pm on Saturday. Our customer service team will find out more about your situation, listen to your concerns, and advise you on the payment options that could work for you.
There are also several independent organisations that can give help and advice: