We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.
We will be here to continue supporting our customers and to make that journey as seamless as possible.
Firstly, don’t panic. Get in touch with our customer service team as soon as you can so that we can help you. Speak to one of our advisers, free, on 0800 030 4567 between 8am and 8pm Monday to Friday or between 9am to 5pm. Our customer service team will find out more about your situation, listen to your concerns, and advise you on the payment options that could work for you.
There are also several independent organisations that can give help and advice: