We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

I’m having problems with my pay as you go meter

If you run out of credit, top up but find that your supply is still not coming on then check the balance on your meter as you might not have added enough credit to get your supply going.

If you’ve lost your pay-as-you-go key or card, call 0800 030 4567 during our opening hours so that we can arrange for a new one to be sent to you. There could be a £8.25 charge for this to cover our costs.


Electricity

We’ll send an engineer out to you within three hours on a weekday and within four hours on Saturdays, Sundays and bank holidays. If you contact us outside of these hours, we’ll handle your query at the start of the next day.


Gas

As long as you call between those hours, we’ll send an engineer out to you within four hours. If you contact us outside of these hours, we’ll handle your query at the start of the next day.

If your problem isn’t anything to do with your meter, you’ll need to call your network operator.

Contact us

Fill out our online form

If you have an emergency meter issue, you can contact us on 0800 030 4567 at the following times:

9am to 5pm from Monday to Friday

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.