Unfortunately, our call centre is closed to non-emergency calls to protect our people and help reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help, and information.
If you run out of credit, top up but find that your supply is still not coming on then check the balance on your meter as you might not have added enough credit to get your supply going.
If you’ve lost your pay-as-you-go key or card, call 0800 030 4567 during our opening hours so that we can arrange for a new one to be sent to you. There could be a £8.25 charge for this to cover our costs.
We’ll send an engineer out to you within three hours on a weekday and within four hours on Saturdays, Sundays and bank holidays. If you contact us outside of these hours, we’ll handle your query at the start of the next day.
As long as you call between those hours, we’ll send an engineer out to you within four hours. If you contact us outside of these hours, we’ll handle your query at the start of the next day.
If your problem isn’t anything to do with your meter, you’ll need to call your network operator.
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If you have an emergency meter issue, you can contact us on 0800 030 4567 at the following times:
8am to 8pm from Monday to Friday
9am to 5pm on weekends and bank holidays