We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.
To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
Moving home doesn’t have to mean switching energy supplier. We’ll be happy to supply your new home and give you all the help you need during your move.
If you’re moving to a house that already has a gas or electricity pay-as-you-go meter you’ll need to get in touch so that we can take your details and set up your account correctly. We’ll also send you your own card or key, as using the previous occupant’s card or key could mean that the credit you pay for goes to someone else’s account.
If you are moving to a property without a pay-as-you-go meter then the best thing to do is call our customer services team to talk through your options.
When you move home we’ll ask you for:
To give us the meter reading from your new home, just press the display button and write down the number shown on the screen. Call us on 0800 030 4567 to give us your reading and we’ll get a new account set up for you.
We’ll either send you a new key or card in the post or we’ll give you a unique reference number (URN) you can use to pick up your new key or card from a local outlet. This may not be the same place you go to top up your key or card.