Unfortunately, our call centre is closed to non-emergency calls to protect our people and help reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help, and information.

What happens if you are eligible, but have not received a letter?

You will not receive a letter from the Department of Work and Pensions until October – December 2020.

However, if you get to December and still have not received a letter from the Department of Work and Pensions stating that you will receive the Warm Home Discount, then please contact the Warm Home Discount Team.

Warm Home Discount Team
Telephone: 0800 731 0214
Monday to Friday, 8:30am to 4:30pm

Warm Home Discount Team
Blue Zone, Ground Floor Phase 1
Peel Park
Brunel Way
Blackpool
FY4 5ES

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.