To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on

Moved into a premises we supply

Moved into a premises that we supply?

If we already supply the premises you've moved into then you'll be on a deemed contract and paying our deemed prices for your energy.

These prices are higher than our fixed price tariffs so it's worth getting a quote to see how much we could save you.

If you'd rather speak to us then, please contact our business team on 0800 0121 661.

So we can make sure we process your move in quickly and efficiently please have the following information to hand:

  • The date you became responsible for the premises
  • Meter reads from that if you have them or as near as possible to that
  • Your landlord details if appropriate
  • Your full business trading details

We might need some other information or documentation to confirm that you are responsible for the premises as well as photo ID so we can verify your identity but we'll cover all this on the phone.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.