We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

How to manually top up if your IHD is missing or broken

If there is a problem with your IHD you will need to manually input your Vend Code into your smart meter. Go to your gas or electricity meters and locate the keypad.

Step 1

Using the meter keypad, give the blue key ‘A’ a quick press. This will tell the meter that you want to top up in VEND MODE.

Step 2

With the meter is in VEND MODE you can input the 20 digit Vend Code that you will find on your PayPoint receipt.
When you are in VEND MODE your ‘A’ button becomes a delete button so if you do get anything wrong you can delete it and re-input.

Step 3

Once you’ve put in all your 20 digits press the red ‘B’ button. The screen should then show you the amount you topped up by followed by the message ADDED. Your meter is now topped up.

Problems topping up?

If you see any of the messages below then you should re-input your Vend Code, you may have put in a wrong digit, duplicated a Vend Code, or not inputted enough digits.


If you continue to see any of these messages then please get in touch with our customer service staff who will be happy to help.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.