To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
Call us free on 0800 030 4567 between 8am and 8pm Monday to Friday or between 9am to 5pm on Saturday, tell us your account number and we’ll send a new one out to you.
To cover our costs, we may need to charge you £8.25 for a replacement key or card. It may take up to seven working days to arrive, but we’ll do everything we can to make sure you don’t have to go without gas or electricity in the meantime.
If your pay as you go meter, key or card isn’t working properly, please get in touch so we can help you sort it out quickly. We’ll either sort out a replacement key or card or make an appointment to visit your home if there’s a problem with your meter.