We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

I’ve lost my pay as you go key or card, what can I do?

Call us free on 0800 030 4567 between 9am and 5pm Monday to Friday, tell us your account number and we’ll send a new one out to you.

To cover our costs, we may need to charge you £8.25 for a replacement key or card. It may take up to seven working days to arrive, but we’ll do everything we can to make sure you don’t have to go without gas or electricity in the meantime.


My meter, key, or card is faulty, what can I do?

If your pay as you go meter, key or card isn’t working properly, please get in touch so we can help you sort it out quickly. We’ll either sort out a replacement key or card or make an appointment to visit your home if there’s a problem with your meter.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.