We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

How often will I get a bill?

Like most energy suppliers we send our bills out quarterly.

If you pay a fixed monthly direct debit then your monthly payments are used against the amount of energy you use every quarter. Your monthly payments might not completely cover your bill during the winter, when you use more energy, but that's ok as you'll catch up during the summer months.

If you pay your bill in full, then when you get your quarterly bill you'll have 14 days to make your payment.

The easiest way to do this is with a variable direct debit that simply adjusts to your bill amount every quarter.

If you'd rather not pay by quarterly variable direct debit, that's fine you can pay by credit or debit card from your online account, through our automated telephone line (0800 030 4567 press option 2, then press option 2 again.) or at your local postoffice or paypoint.

If you’ve got a pay-as-you-go meter it works a bit differently because you already know how much you’re spending by topping your credit up. To give you a better idea of how much you’re spending overall, we will send you a yearly statement.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.