To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on

How do I read my gas meter?

Here are the different types of gas meters, what you’ll see, and how to read them.

Digital meters

Write down the five numbers shown from left to right, ignoring the numbers after the decimal point (these may be shown in red). The meter reading here is 00372.

Imperial meters

Write down the four numbers shown from left to right, ignoring the numbers in red. The meter reading here is 2988.

Dial meters

Read the four dials from left to right along the bottom row only. Write down the number closest to each pointer. If the pointer is between two numbers, write down the lower number. But if it’s between 9 and 0, write down 9. Remember each dial turns in the opposite direction to the one before it, so check which way each turns. The meter reading here is 6456.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.