To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
Here are the different types of gas and electricity meters and how to read them.
Write down the five numbers shown from left to right, ignoring the last number or numbers, which may be shown in red. Here the meter reading is 07220.
For top and bottom rows, write down the numbers shown left to right. Ignore the last number or numbers, which may be shown in red. Here the readings are 56315 and 27457.
Some two-rate meters only have one digital display. They’ll either alternate between the two readings or you’ll need to press the button to make the display cycle through the readings for each rate.
Read the first five dials from left to right, ignoring the dial marked 1/10. Checking which way each dial turns, write down the number that the pointer has just passed, which will be the lower of the two numbers either side of the pointer. The meter reading here is 76416.