We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

How do I read my electricity meter?

Here are the different types of gas and electricity meters and how to read them.

Single-rate meter

Write down the five numbers shown from left to right, ignoring the last number or numbers, which may be shown in red. Here the meter reading is 07220.

Two-rate meter

For top and bottom rows, write down the numbers shown left to right. Ignore the last number or numbers, which may be shown in red. Here the readings are 56315 and 27457.

Two-rate single display meter

Some two-rate meters only have one digital display. They’ll either alternate between the two readings or you’ll need to press the button to make the display cycle through the readings for each rate.

Dial meter

Read the first five dials from left to right, ignoring the dial marked 1/10. Checking which way each dial turns, write down the number that the pointer has just passed, which will be the lower of the two numbers either side of the pointer. The meter reading here is 76416.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.