We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

How do I make sure I’m paying the right amount?

If you send us your meter readings regularly then you’ll only pay for what you use. Submitting readings is really easy to do – just login to your online account or call us on 0800 030 4567 and select option 1 to provide your readings.

What if my meter reading is incorrect?

If you think your meter reading is incorrect, you can supply your own by either by logging into your online account

If you think your meter isn’t working properly, please call us straight away on 0800 030 4567.

If you have a pay-as-you-go meter we probably won’t need to read the meter as we automatically get readings when you top up your credit.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.