To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
If you send us your meter readings regularly then you’ll only pay for what you use. Submitting readings is really easy to do – just login to your online account or call us on 0800 030 4567 and select option 1 to provide your readings.
If you think your meter reading is incorrect, you can supply your own by either by logging into your online account
If you think your meter isn’t working properly, please call us straight away on 0800 030 4567.
If you have a pay-as-you-go meter we probably won’t need to read the meter as we automatically get readings when you top up your credit.