We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.
To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you send us your meter readings regularly then you’ll only pay for what you use. Submitting readings is really easy to do – just login to your online account or call us on 0800 030 4567 and select option 1 to provide your readings.
If you think your meter reading is incorrect, you can supply your own by either by logging into your online account
If you think your meter isn’t working properly, please call us straight away on 0800 030 4567.
If you have a pay-as-you-go meter we probably won’t need to read the meter as we automatically get readings when you top up your credit.