To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
If you have a bill that you need to pay then we have a few ways you can do it quickly and easily:
The quickest way to make payment is through your online account. simply login and make payment with a debit or credit card
If you don’t have an online account, you can sign up for one in just 30 seconds.
We have an automated telephone payment system that lets you make a payment quickly using your phone's keypad.
Just call 0800 030 4567 press 2 to confirm you're a Robin Hood Energy customer, then press 2 to make a payment.
Good to know: To make sure your payment goes onto your account you'll need to enter your 19 digit payment reference number which you'll find underneath the barcode on your bill.
You can make a quick payment without creating an online account through our secure online portal.
Good to know: Just like our automated phone line, so your payment is added correctly to your account you'll need your 19 digit payment reference number. This is under the barcode on your latest bill.
One of the main benefits of being a smart pay as you go customer is that you can top-up your meter online. Visit our secure Paypoint portal to top up your meter today.
If you’re a customer with a Pay-As-You-Go account, you can top-up your gas card or electricity key at a PayPoint, Payzone outlet or Post Office.
If you recently received a text message or email from us notifying you about your outstanding balance and payment, rest assured that it is safe to pay through the link provided on the communication. This is a new process we have been trialing to make it easy for you to make a stress free payment. However, we are aware that you may have concerns. If so, you can still make a payment using your preferred payment method.