To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on email@example.com.
All energy companies are required to advise their customers about the mix of fuels they use to supply electricity to their customers and the impact it has on the environment.
The table below shows information on electricity that we supplied from 1st April 2018 to 31st March 2019.
Fuel Mix Disclosure label (relates to electricity supplied in the period April 2018 to March 2019)
|Electricity supplied has been sourced from the following fuels:|
% of total
Average for the UK (for comparison)
|High Level Radioactive Waste|
0.00008 g per kWh
0.007 g per kWh
Our fuel mix figures are retrospective from April 2018 to March 2019. Our above figures reflect that time period, meaning there was a three-month lapse before we launched our 100% Green Electricity Tariffs* in July 2018.