We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

What fuels are used to generate my electricity?

All energy companies are required to advise their customers about the mix of fuels they use to supply electricity to their customers and the impact it has on the environment.

The table below shows information on electricity that we supplied from 1st April 2018 to 31st March 2019.

Fuel Mix Disclosure label (relates to electricity supplied in the period April 2018 to March 2019)

Electricity supplied has been sourced from the following fuels:

% of total

Electricity Supplied

Average for the UK (for comparison)




Natural Gas









Other Fuels






Environmental Impact
CO2 Emissions

20 g/kWh

208 g/kWh

High Level Radioactive Waste

0.00008 g per kWh

0.007 g per kWh

Our fuel mix figures are retrospective from April 2018 to March 2019. Our above figures reflect that time period, meaning there was a three-month lapse before we launched our 100% Green Electricity Tariffs* in July 2018.

*Our green electricity tariffs are certified as being sourced from UK based wind and solar generators. For every Megawatt hour (MWh) of electricity purchased for our customers, we also purchase a Renewable Energy Guarantee of Origin (REGO) certificate, which proves the electricity is certified as being sourced either directly from the renewable generators or through a green wholesale energy provider. Click here to download our 100% green electricity certificate

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.