We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

What should I do if I have a gas emergency?

If you smell gas, think you have a gas leak, or are worried that carbon monoxide is escaping from a gas appliance then please call the free Gas Emergency Services helpline straight away on their free 24-helpline: 0800 111 999.

You should also:

  • Open all doors and windows to let plenty of air in
  • Leave all electrical appliances as they are – don’t turn anything on or off
  • Put out any naked flames and don’t smoke, strike a match or do anything that could cause ignition
  • Open doors manually if you have electrical security entry locks

For more advice, visit the Health and Safety Executive site.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.