Unfortunately, our call centre is closed to non-emergency calls to protect our people and help reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help, and information.

What should I do if I have a gas emergency?

If you smell gas, think you have a gas leak, or are worried that carbon monoxide is escaping from a gas appliance then please call the free Gas Emergency Services helpline straight away on their free 24-helpline: 0800 111 999.

You should also:

  • Open all doors and windows to let plenty of air in
  • Leave all electrical appliances as they are – don’t turn anything on or off
  • Put out any naked flames and don’t smoke, strike a match or do anything that could cause ignition
  • Open doors manually if you have electrical security entry locks

For more advice, visit the Health and Safety Executive site.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.