We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

How will my electricity costs be calculated?

All electrical devices have their power measured in watts. For example, a kettle might be 1,500W. To calculate the costs of the power used by an electrical item, the wattage is multiplied by the number of hours it’s used for each day, and then by the number of days per year. The total is divided by 1,000 to give us the number of kilowatt-hours (kWh). The final cost is worked out by multiplying your price per kWh by the number of kWhs used.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.