We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.

To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.

If you need to submit a meter reading or pay your bill – that’ll definitely be faster from your online account.

How will I be charged for my energy supply?

The energy prices you pay are set out in your tariff, which we’ll send out with your welcome pack. If you’re on a fixed-price tariff, your welcome pack will tell you when the fixed-price term ends. If you’re on a variable tariff your tariff can go up or down, but we’ll tell you about any changes in advance. We’ll also include this information on every bill or statement that we send to you.

Our tariffs are made up of a standing charge (a fixed daily amount) and a unit rate (an amount per unit of gas or electricity that you use).

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.