Unfortunately, our call centre is closed to non-emergency calls to protect our people and help reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help, and information.
The energy prices you pay are set out in your tariff, which we’ll send out with your welcome pack. If you’re on a fixed-price tariff, your welcome pack will tell you when the fixed-price term ends. If you’re on a variable tariff your tariff can go up or down, but we’ll tell you about any changes in advance. We’ll also include this information on every bill or statement that we send to you.
Our tariffs are made up of a standing charge (a fixed daily amount) and a unit rate (an amount per unit of gas or electricity that you use).
Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.
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