To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
Emergency credit is for times when you can’t get to a Post Office, PayPoint or Payzone. So perhaps your meter’s run out in the middle of the night, or you’re snowed in and can’t get out of your home for a while.
Just insert your key or card into the meter then follow the instructions on the screen to accept emergency credit. This will be taken out of the money you add to your key or card next time you top up, so remember to top up with enough money to cover this plus the energy you need, any standing charges, and any weekly collection you might owe.
Each time you top your meter up with credit two things happen: