We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.
We will be here to continue supporting our customers and to make that journey as seamless as possible.
Emergency credit is for times when you can’t get to a Post Office, PayPoint or Payzone. So perhaps your meter’s run out in the middle of the night, or you’re snowed in and can’t get out of your home for a while.
Just insert your key or card into the meter then follow the instructions on the screen to accept emergency credit. This will be taken out of the money you add to your key or card next time you top up, so remember to top up with enough money to cover this plus the energy you need, any standing charges, and any weekly collection you might owe.
Each time you top your meter up with credit two things happen: