We can confirm that the sale of our business to British Gas has now completed. British Gas will start writing to customers from week commencing 21st September inviting them to move across.

We will be here to continue supporting our customers and to make that journey as seamless as possible.

What should I do if I have an electrical emergency?

Your electricity network operator looks after the safety and security of your electricity supply. If you have an electrical emergency, or the power goes off, you should contact your network operator right away. We’ve listed all UK Operators here, so find their number, make a note of it, and keep it somewhere you’ll remember.


What should I do if an electrical appliance is faulty?

If you smell burning, there’s smoke coming from your fuse board, lights or sockets, or you or anyone else in your property is at immediate risk, call 999 immediately.

For advice about electrical safety, visit Electrical Safety First.



Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.