To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.


If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on customerservice@robinhoodenergy.co.uk.

What should I do if I have an electrical emergency?

Your electricity network operator looks after the safety and security of your electricity supply. If you have an electrical emergency, or the power goes off, you should contact your network operator right away. We’ve listed all UK Operators here, so find their number, make a note of it, and keep it somewhere you’ll remember.


What should I do if an electrical appliance is faulty?

If you smell burning, there’s smoke coming from your fuse board, lights or sockets, or you or anyone else in your property is at immediate risk, call 999 immediately.

For advice about electrical safety, visit Electrical Safety First.



Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.