Matthew James Cowlishaw and Richard Michael Hawes were appointed Joint Administrators of Robin Hood Energy Limited on 05 January 2021. The affairs, business and property of the Company are managed by the Joint Administrators. The Joint Administrators act as agents of the Company and contract without personal liability. The Joint Administrators are authorised by the Institute of Chartered Accountants in England and Wales. All licensed Insolvency Practitioners of Deloitte LLP are licensed in the UK.



What happens if I don’t contact or pay you?

The last thing we want to do is take further action against you, so please contact us as soon as you can. If we don’t hear from you we will:

  • Contact you using the details you have provided
  • Pass your account to a debt collection agency
  • Get a warrant to enter your home and fit a pay-as-you-go meter, as long as it’s safe to do so

If you don’t pay and we’re unable to fit a Pay as you go meter, we can disconnect your supply. But this isn’t something we’ll do lightly, and we’ll take all reasonable steps not to disconnect the supply during the months of October to March if one of the house occupants is disabled, chronically sick or of pension age.

What happens if I’m having trouble paying my bills?

Firstly, don’t panic. Get in touch as soon as you can so that we can help you. Speak to one of our customer services team for free on 0800 030 4567 between 9am and 5pm Monday to Friday.

Our advisers will find out more about your situation, listen to your concerns, and advise you on the payment options that could work for you. This might mean setting up an arrangement to pay a manageable amount every week, fortnight or month.

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.