To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on firstname.lastname@example.org.
The last thing we want to do is take further action against you, so please contact us as soon as you can. If we don’t hear from you we will:
If you don’t pay and we’re unable to fit a Pay as you go meter, we can disconnect your supply. But this isn’t something we’ll do lightly, and we’ll take all reasonable steps not to disconnect the supply during the months of October to March if one of the house occupants is disabled, chronically sick or of pension age.
Firstly, don’t panic. Get in touch as soon as you can so that we can help you. Speak to one of our customer services team for free on 0800 030 4567 between 8am and 8pm Monday to Friday or between 9am to 5pm on Saturday.
Our advisers will find out more about your situation, listen to your concerns, and advise you on the payment options that could work for you. This might mean setting up an arrangement to pay a manageable amount every week, fortnight or month.