We’re aware of people door-knocking in the Nottingham area. We don’t door step people, so please make sure you check id’s and be careful what personal information you are asked to disclose.
To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.
Having your account online means you’re in control. You can log in to submit meter readings, check your energy use and even pay your bills, quickly and easily, at any time of day or night. You get to:
You can recover your username or reset your password online.
To reset your username you’ll need your account number, postcode, and surname. We’ll send details of your username to the email address registered on your account.