Unfortunately, our call centre is closed to non-emergency calls to protect our people and help reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help, and information.
Having your account online means you’re in control. You can log in to submit meter readings, check your energy use and even pay your bills, quickly and easily, at any time of day or night. You get to:
You can recover your username or reset your password online.
To reset your username you’ll need your account number, postcode, and surname. We’ll send details of your username to the email address registered on your account.