To keep our people safe we're still running a limited phone service. Our call centre teams are still very busy helping vulnerable customers and those with emergencies like a loss of electricity or gas.


If you need to submit a meter reading or pay your bill – that’ll definitely be faster online. Or if you need help from one of our colleagues but don’t want to wait in a queue, then drop us an email on customerservice@robinhoodenergy.co.uk.

Will I need to contact my current supplier to switch?

No – you can just leave it all to us. We’ll contact your supplier for you and arrange the switch so that you can start enjoying Robin Hood Energy as quickly as possible.

What if I still owe money to my current supplier?

If you owe your current supplier money or you’ve had an unpaid bill for more than 28 days, they’ll usually ask you to pay what you owe before you can switch.


Will I be without energy supply when I switch?

No, there won’t be any interruption to your service and you won’t notice any difference at all. It’s the same energy – just cheaper!

Not found the answer you were looking for?

Please get in touch if you have any queries or complaints, and we will be happy to help you out with the information you need.